Free Shipping on all orders over $250 (Lower 48 States)
Flat Rate $7.95 on all other orders to the lower 48 WEST of the Mississippi.
Flat Rate $12.95 on all other orders to the lower 48 EAST of the Mississippi.
Expedited Shipping Options Are Available at Actual Cost.
SHIPPING & HANDLING
OC Pro Scooters ships all merchandise via US Postal Service, UPS or FedEx.
Customer is responsible for any and all import fees on foreign orders. USPS is recommended for Canadian orders.
Most orders ship within 1 business day of placing your order and estimated delivery time depends on your location. Transit time is determined by an order’s contents and final destination. Orders are typically processed during regular business hours.
Store hours are as follows:
Monday - Friday: 12pm - 6pm
Saturday/Sunday 10am - 5pm
All returns and exchanges must be submitted/reported to OC Pro Scooters within 30 days of receiving your merchandise. The 30-day period begins when merchandise is delivered to recipient's shipping address. Return procedures may vary by product, therefore it is important that you contact us for proper return shipping procedures and instruction. OC Pro Scooters will NOT be held liable for any returns done without proper authorization. Any item/product that has been altered, modified or has surpassed the allotted return shipping period will NOT be eligible for a refund, exchange or return. Upon completion of an approved return, a pre-paid return shipping label will be generated for the customer via our website. A standard return shipping rate will be deducted from any and all returns, unless otherwise advised by an authorized OC Pro Scooters employee. Returned items must be in new condition and in it’s original packaging in order to receive full refund (excluding the return shipping fee). Be advised a 10% restocking fee will be applied to ANY returns not in original packaging but in brand new condition. If product is for an exchange, then the standard 10% restocking fee will be waived as a courtesy. If the Items received are damaged, worn or show signs of use/installation, depending on condition, a 10 - 20% damage fee may be deducted from your refund. If the condition of the product is in an "unsellable" state, your return will not be accepted. We advise insuring your return with "Signature upon Delivery" to ensure your package arrives to the proper destination. OC Pro Scooters is not responsible for any items lost or damaged during the return shipping process.
Send your return to:
OC Pro Scooter Company
28142 Camino Capistrano, #104
Laguna Niguel, California 92677